- We will endeavour to despatch orders within 3-5 business days. Once products have been despatched in the UK they normally arrive in 1 - 3 days. We do not take responsibility for late or non-delivery due to factors outside our control.
- All packages will require a signature on delivery.
- If you are unable to sign for your package items sent by Royal mail will be held at your local sorting office. The post office will hold items for 7 days, after which time it will be returned to us. If a package has been returned to us, because delivery was not possible the cost of re-sending the package will be the responsibility of the customer.
- We understand that issues may arise from time to time. You must return the item, in the original packaging to us within 7 days of delivery. Refunds given will be less all postage and packaging costs.
- For all items being returned, please notify us by e-mail or phone within 3 days of receipt, advising which items are being returned and the reason for the returns.
- We reserve the right to reject a return if we suspect that a customer is taking advantage of our returns policy, if items are dirty or have been used.
- We do not take any responsibility for returned items that are not received and request that you contact Royal Mail directly.
Postage for the UK is with Royal Mail or by courier. All postage is based on weight.